Shipping and Returns
Most of the jewellery on our online shop is made to order. This means we make your jewellery after you place your order, within 10 working days. Your order should arrive within 1-3 weeks after it is shipped, depending on where you live.
Shipping is free worldwide for all orders over 120€.
For all orders under 120€:
|Standard shipping in France||3€ (tax incl.)|
|Standard shipping within the EU||6€ (tax incl.)|
|Standard shipping outside the EU||7€ (tax excl.)|
An Express option is available for 12,50€ extra (tax excl.): if selected, your order will be made a priority in our list of jewellery to create. It will be shipped as soon as the jewellery is ready and you will receive a link to track your order.
How will you ship my order?
We ship all orders with a tracking number, using our national postal service. If the order is urgent, it is possible to change carier after approval of the extra shipping cost.
Where is my order?
When your order is shipped, you will receive an e-mail with a tracking number and link to follow the parcel. You may also find this information on your account on this website.
How can I return or exchange an item in my order?
It is possible to return or exchange an item as long as both the jewellery and the packaging is in its initial state. The shipping costs for sending an item back to us is to be paid for by the customer.
Contact us within 14 days after receiving the order.
Send the jewellery back within 30 days of receiving the order.
WARNING: it is not possible to return custom orders.