Frequently Asked Questions Wholesale
Whether it is teaching glassworking classes or the creation of my beads and jewellery, everything takes place in my two workshops, in a small town in Essonne, south of Paris.
I have been working with glass since 2004 and my passion for this beautiful material has only grown over the years!
Below are the answers to the questions I am most frequently asked.
If you are missing an answer, whether to become a reseller of my jewellery, to be introduced to glassworking, or for a custom piece of jewellery, do not hesitate to contact me: contact@kathryngreer.com.
Made-to-order and custom-made
The jewellery
Who makes the jewellery?
The designer of your jewellery is Kathryn Greer. With over 19 years of experience creating glass beads and floral jewellery, Kathryn designs and creates each piece of jewellery individually.
To find out more: L’Atelier.
Where is the jewellery made?
All jewellery is made entirely in our workshop in the Parisian suburbs, in France.
How is the jewellery made?
All the stages of creation are detailed here: The Workshop.
Are the flowers real? How do you insert real flowers into glass?
The flowers are all made entirely of glass one by one by hand by Kathryn. They are created as the glass bead is created.
Where do the materials in the jewellery come from?
We buy our materials where they are manufactured best and in the best workshop conditions.
The massive money comes mainly from the European Union and in rare cases from the USA.
The glass comes mainly from Italy, Germany, the USA and China (high-end!). We only select brands of very high quality materials.
Delivery and Payment
When will I receive my jewellery?
The majority of jewellery in our online store is created to order, so it takes approximately 3 weeks for your orders to be shipped.
Your order should arrive 2 to 5 working days after shipment for orders in mainland France and 1 to 3 weeks for other destinations.
How can I pay for my order?
Accepted payment methods are: credit card, Paypal and bank transfer.
Which carrier do you use to send my order?
You have the choice between Colissimo and Chronopost.
Whether it is one or the other, the order will be shipped after 3 weeks of manufacturing.
Where's my package?
All packages are sent with a tracking number and link sent to you by email when your order is sent. This information is also available in your online account.
How to make a return or exchange and within what time frame?
In case the jewellery was not received damaged:
It is possible to return or exchange an item provided that the jewellery and the product packaging are in their original condition.
In this case, the shipping costs to return the item to us are your responsibility.
Contact us within 45 days of receiving the order.
Return the jewelry within 60 days of receiving the order.
Once we receive the jewelry and confirm that it is in its original condition, we will
will send a refund, excluding shipping costs, as soon as possible.
In the event that the jewellery was received damaged:
Your satisfaction is our priority!
Please contact us immediately with photos, so we can find a solution
together: contact@kathryngreer.com.
Any more questions?
Contact us at: contact@kathryngreer.com.
I will respond personally within 72 hours.