Who crafts the jewellery?
The designer of your jewellery is Kathryn Greer. With more than 18 years of experience in creating glass beads and flower jewellery, Kathryn designs and creates each piece of jewellery individually.
Where is the jewellery crafted?
All jewellery is made entirely in our workshop in Ile de France.
How is the jewellery crafted?
See the video on the homepage.
Are the flowers real? How do you insert real flowers into the glass?
The flowers are all made entirely of glass one by one by hand by Kathryn. They are created as the glass bead is crafted.
Where do the materials in the jewellery come from?
We buy our materials where they are best made and in the best workshop conditions.
The sterling silver comes mainly from the European Union and in rare cases from the USA.
The glass comes mainly from Italy, Germany, the USA and China (only top of the range!). We only select brands of very high quality materials.
I am interested in custom jewellery for my wedding. When should I contact you?
It is best to contact us at least 4 months before your wedding, as jewellery for this type of event requires a lot of discussion before being created.
However, if you are getting married in a shorter period of time, do not hesitate to contact us anyway and we would be delighted to help you find a solution for your wedding jewellery.
Delivery and payment
When will I receive my jewellery?
The majority of the jewellery in our online store is made to order, so it takes approximately 10 business days for your orders to be shipped. Your order should arrive 2 to 5 working days after dispatch for orders in mainland France and 1 to 3 weeks for other destinations.
How can I pay for my order?
The methods of payment accepted are: bank card and Paypal.
What carrier do you use to ship my order?
We send the majority of orders by tracked letter (or parcel if there are more than two pieces). If an order is urgent, it is possible for us to choose another carrier on request and after approval of the additional costs.
Where is my package?
All packages are sent with a tracking number and link emailed to you when your order is dispatched.
How to make a return or an exchange and within what period?
It is possible to make a return or an exchange provided that the product, as well as its packaging, is in its original state. Return shipping costs are the responsibility of the buyer.
Contact us within: 14 days after delivery
Return the items to us within: 30 days of delivery
International and VAT
Living outside the EU, do I have to pay French VAT?
Only French and EU member individuals need to pay French VAT. When placing your order, the VAT will be withdrawn automatically if ever you live outside the EU or are a company outside of France with an intra-community VAT number.
I live outside the EU and I am asked for customs duties...
Any customs and import taxes are the buyers responsibility. We are not responsible for delays caused by customs.
Other questions ?
Contact us: firstname.lastname@example.org.